Do the Hard Work of Emotional Labor

Problem: Some manager mandates that everyone under his responsibility must do certain things a certain way. Solution: The reason managers do this is because they can.  They have the power and authority to tell anyone reporting to them to do a certain thing.  But just because they can, doesn’t mean they should. This is theContinue reading “Do the Hard Work of Emotional Labor”

Mix Up Your Meetings – part 2 (The Talking Stick)

Problem: Your meetings are dominated by a few people who talk a lot, and there’s not a lot of listening going on. Solution: Use an ancient Native American tradition called “the talking stick.” How it works is that you have some kind of decorative stick (or it could be a ball, bean bag, or bobblehead, doesn’tContinue reading “Mix Up Your Meetings – part 2 (The Talking Stick)”